Restoration · Water damage · Austin & 18 metro communities
Water Damage Restoration in Austin, TX
24/7 emergency water extraction, documented structural drying, and the rebuild afterward—under one accountable roof. IICRC-certified, led by an InterNACHI Certified Master Inspector, and veteran-owned.
Answered around the clock. You get a real arrival window on the first call.
Request a project review
Tell us what happened at the property.
Share the property details and the team will review the request.
For urgent damage, call (512) 838-4236 →If water is spreading right now
Six things to do in the next ten minutes.
- Stop the source. Close the fixture's shut-off valve. If you can't find the leak, close the main—usually at the street-side meter box or where the line enters the house.
- Kill power to the wet area. Flip the breaker for affected rooms if water is near outlets, appliances, or the panel. Never stand in water to do it.
- Stay out of dirty water. Sewage backups and outdoor floodwater are Category 3. No bare skin, no household vacuums, no kids or pets.
- Document before you touch anything. Wide shots, close-ups, and a short video with the date. Your claim starts here.
- Lift what you can. Rugs, electronics, and boxes off the floor; foil or wood blocks under furniture legs.
- Call us, then your carrier. Most policies require you to prevent further damage, so emergency mitigation can start before an adjuster arrives. Keep every receipt.
What we handle
Every way water gets into a Central Texas home.
Slab-on-grade construction, expansive clay, hard freezes, and flash-flood creeks each produce a different kind of loss—and each needs a different drying plan.
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Burst and frozen pipes
Winter Storm Uri in February 2021 split supply lines in thousands of Austin homes, most of them in attics and exterior walls. A frozen-pipe loss usually means saturated insulation and ceilings on the water's way down.
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Slab leaks
Much of Austin sits on expansive clay that swells and shrinks with the seasons, stressing supply and drain lines under the slab. Warm spots on the floor, a spiking water bill, or damp baseboards with no visible source are the tells.
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Flash flooding and storm intrusion
This is Flash Flood Alley. Onion Creek and Shoal Creek have both put water into neighborhoods in the last decade, and Lake Travis–area homes see fast rises. Floodwater is Category 3 and gets a different protocol than a clean pipe break. Storm damage restoration →
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Roof leaks and wind-driven rain
Hail and straight-line winds can open roofs; the water may show up as ceiling stains days later. The exterior opening must be corrected before interior drying and reconstruction can hold.
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Appliance and fixture failures
Water heaters, washing-machine hoses, dishwasher lines, refrigerator supply lines, toilet supplies. Small pipe, big volume, usually while nobody's home.
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HVAC condensate overflows
Austin air conditioners run most of the year. A clogged condensate line on an attic unit will quietly saturate the ceiling below it for weeks before it shows.
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Sewage backups
Category 3 water. Extraction, removal of affected porous materials, cleaning and antimicrobial treatment—then the rebuild, by the same crew.
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Commercial and multifamily
Offices, retail, restaurants, and multifamily units, with containment and scheduling planned around your operation. Commercial restoration →
The dry-down, documented
Restoration that follows the IICRC S500—and leaves a paper trail.
Every step is measured and recorded, because "it looks dry" isn't a standard your adjuster—or your subfloor—will accept.
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Call and dispatch
One number, answered 24/7. We ask about the source, how long it's been wet, and what the water touched; tell you what to do until we arrive; and give you an arrival window.
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Inspection and moisture mapping
A Certified Master Inspector leads the walkthrough. Thermal imaging, pin and pinless moisture meters, and hygrometers establish how far the water migrated—behind walls, under floors, into the ceiling below. We set a dry standard from unaffected materials, classify the loss (Category 1–3, Class 1–4), and photograph everything.
Thermal imaging finds the water the eye can't. The dark blue area is still wet — well past the visible ceiling stain. -
Extraction
Every gallon pulled out is a gallon we don't have to evaporate. Truck-mount and portable extractors, weighted extraction on carpet and pad, and standing-water removal before any drying equipment goes in.
Baseboard off and the cavity opened so air can reach the bottom plate — the spot that stays wet longest. -
Controlled removal and treatment
Materials that can't be dried to standard—saturated pad, wet insulation, swollen MDF, Category 3–contaminated drywall—come out. Flood cuts follow the moisture map, not the whole wall. Affected surfaces get an EPA-registered antimicrobial.
Wet insulation holds water against framing. It comes out before drying starts, not after. -
Structural drying and daily monitoring
Air movers, low-grain refrigerant dehumidifiers, and where needed desiccants or wall-cavity drying systems. We come back daily, log readings, and reposition equipment until every material meets its dry standard. Then, and only then, the equipment leaves.
A low-grain refrigerant dehumidifier and directed air movers, set and monitored daily until materials reach dry standard. -
Rebuild—and remodel, if you want to
Drywall, texture, paint, flooring, trim, cabinetry, tile: the company that dried the house puts it back. And if the wall is already open, it's the right moment to talk about the kitchen or bath you actually wanted. Post-damage reconstruction →
Representative drying log · Class 2 loss · hardwood over wood subfloor
What a documented dry-down looks like
moisture content Bottom plate
moisture content Room
relative humidity
Readings are representative of a typical Class 2 loss, not a specific job. Your log lists every affected material, every day, with dated photos—and goes into your claim file.
Dry standard met · Day 4 · Equipment releasedWhy an inspector leads the job
The leak you called about is rarely the whole story.
Water follows framing, wiring, and gravity into places nobody looks. An InterNACHI Certified Master Inspector reads the house the way an adjuster reads a claim—where the water went, what it passed through, and what was already wrong before it got there.
- The second source. The failed flashing behind the "burst pipe," the slab leak under the "appliance overflow."
- Migration. Wall cavities, under flooring, the ceiling of the room below.
- What the water touched. Electrical, insulation, structural members, HVAC.
- Pre-existing conditions, flagged before they get tangled up in your claim.
- Documentation adjusters read as evidence, not as a contractor's opinion.
Restore + remodel under one roof
Most restoration companies dry your house and hand you a list of contractors. We are the contractor.
In Austin, mitigation and reconstruction are almost always two companies, two contracts, and two versions of the story your adjuster hears. We keep it to one scope, one point of contact, and one claim file—from extraction to the last coat of paint. And because remodeling is half of what we do, a loss can become the renovation you were already planning, with the covered work and the upgrades scoped and priced separately.
- First hours
Extract
Standing water out. Spread stopped. Documentation started.
- Following days
Dry
Monitored daily to a measured dry standard, not to a guess.
- Following weeks
Rebuild
Pre-loss condition, same company, same claim file.
- Your call
Remodel
Upgrades planned while the walls are open, priced separately.
Insurance claims
What's usually covered, what isn't, and what Texas lets you decide.
Usually covered
- Sudden and accidental discharge: burst pipes, failed supply lines, appliance and water-heater failures, overflows.
- The drying, the removal, and the rebuild to pre-loss condition—subject to your policy, deductible, and limits.
Usually not covered, or needs an endorsement
- Flood from rising surface water. That's a separate NFIP or private flood policy.
- Long-term seepage, gradual leaks, and deferred maintenance.
- Sewer and drain backup, unless you carry the endorsement.
Your rights in Texas
- You choose your contractor. A carrier's "preferred vendor" is a suggestion, not a requirement.
- Your policy asks you to prevent further damage, so emergency mitigation can start before the adjuster arrives. Keep every receipt and photo.
- Texas keeps contractors and public adjusters separate. We document and estimate your loss; we don't negotiate your claim—and anyone offering to do both on the same job is on the wrong side of state law.
What we hand your adjuster
- Moisture map and daily drying logs.
- Dated photo and video documentation, before and after every step.
- An itemized estimate in the Xactimate format carriers use.
- On-site meetings with the adjuster on request. Insurance claim assistance →
We are a restoration and remodeling contractor—not a public adjuster, attorney, or insurance advisor. Coverage always depends on your specific policy. Read it, and call your carrier early.
The vocabulary you'll hear
Water categories and drying classes, in plain terms.
| Category | Typical sources | What it means for your home |
|---|---|---|
| Category 1 · Clean | Broken supply lines, fresh rainwater, appliance supply lines. | Most materials can be dried in place if we get there fast. |
| Category 2 · Gray | Dishwasher and washing-machine discharge, toilet overflow (no solids), sump failures. | Contaminated. Carpet pad and some porous materials usually come out. |
| Category 3 · Black | Sewage, rising floodwater, any water that has sat for days. | Treated as hazardous. Porous materials removed; surfaces cleaned and treated. |
| Class | Extent | Drying approach |
|---|---|---|
| Class 1 | Less than about 5% of the room's surfaces wet; little porous material. | Minimal equipment, short duration. |
| Class 2 | Roughly 5–40% wet: full carpet and pad, water a foot or two up the walls. | Air movers plus dehumidification, monitored daily. |
| Class 3 | More than 40% wet, often from above: ceilings, insulation, walls, and floors. | Heavy equipment, more removal, longer timeline. |
| Class 4 | Water bound in hardwood, plaster, concrete, or brick. | Specialty drying: lower humidity, longer duration, sometimes heat or desiccants. |
Clean water doesn't stay clean. Category 1 becomes 2, then 3, as it sits in a warm Austin house, and mold can start on wet drywall and framing within 24–48 hours—one more reason the clock matters.
Questions we get on the first call
Water damage restoration FAQ
How fast can you get to my property?
We dispatch around the clock, including nights, weekends, and holidays, and we give you an arrival window on the first call rather than a slogan. While you wait, stop the source and document everything—those two things matter more than anything we can do from the truck.
How long does water damage restoration take?
Drying most residential losses takes three to five days of monitored equipment time; Class 4 materials like hardwood and plaster can take longer. The rebuild is scheduled once every material meets its dry standard and your adjuster has approved the scope. You get a written timeline after the inspection, updated with each day's readings.
Will my homeowners insurance cover water damage?
Usually, if the cause was sudden and accidental. Usually not, if it was flood from rising water, a long-term leak, or deferred maintenance—and sewer backup often needs an endorsement. We document the loss in the format carriers use and meet your adjuster on site, but coverage decisions come from your policy, not from us.
Do I have to use the restoration company my insurer recommends?
No. In Texas you choose your contractor. Preferred-vendor programs exist for the carrier's convenience; you're entitled to hire an independent company, and your claim is handled the same way.
Can you do the repairs, or do I need a second contractor?
We do both. Extraction, drying, and reconstruction are one scope with one point of contact, and because we're also a remodeling company, you can fold upgrades into the rebuild with the insurance-covered work and the improvements priced separately.
Can't I just dry it with fans?
For a small, clean-water spill on tile you caught immediately, maybe. For anything that reached drywall, baseboards, cabinet toe-kicks, or subfloor, household fans move air but don't remove moisture from the room, and the water you can't see is the problem—it's where mold starts. An inspection costs a fraction of finding out in six months.
Can I stay in my home during drying?
Often yes for Category 1 and 2 losses. The equipment is loud and runs continuously, and we close off rooms where material is being removed. Category 3 losses and larger jobs sometimes mean a short move-out; if your policy includes additional living expenses, that is typically what it's for.
Service area
Water damage restoration across Austin and 9 metro communities.
Lakeside homes off 620, hillside lots in Westlake, slab homes in the north and south suburbs—each service-area page covers the water issues we see there.
24/7 emergency response
The damage is still happening while you read this.
Call now for a real arrival window—or request an inspection if the water has already stopped and you want to know what it did.
Request a project review
Request a water damage project review.
Share the property details and the team will review the request.
For urgent damage, call (512) 838-4236 →